We're here to help you get the most out of HistamineFix. Find answers to common questions or reach out for personalized support.
New to HistamineFix? Learn the basics of tracking symptoms, logging meals, and understanding your patterns.
View Getting Started Guide →Manage your subscription, update payment methods, or get help with account settings.
View Account Help →Having trouble with the app? Find solutions to common technical problems and bugs.
View Technical Help →Can't find what you're looking for? Our support team is here to help.
Send us a detailed message and we'll get back to you within 24 hours.
General Support: [email protected]
Technical Issues: [email protected]
Billing Questions: [email protected]
Premium subscribers get priority support with faster response times and dedicated help.
Begin with our Symptom Check feature. Take your first assessment to establish a baseline, then use the calendar to log meals, activities, and additional symptom entries. Start simple—even tracking one meal per day provides valuable insights.
Focus on meals and major symptoms first. These provide the most insight into histamine patterns. Once comfortable, add sleep quality, stress levels, and environmental factors. Remember: consistency matters more than completeness.
Most users begin noticing patterns within 2-3 weeks of consistent tracking. Our AI insights become more accurate with more data, so be patient and keep logging your experiences regularly.
The free version provides basic tracking and limited insights. Premium unlocks AI-powered analysis, detailed pattern recognition, unlimited tracking, and personalized recommendations. Many users find value in starting free and upgrading as they see benefits.
Visit your Dashboard Settings and click "Upgrade to Premium." You can choose monthly or annual billing. All upgrades are processed securely through Stripe, and you'll have immediate access to premium features.
Yes! Cancel anytime through your account settings with no cancellation fees. You'll retain premium access until the end of your current billing period, and your data remains accessible during that time.
Your data remains safe and accessible. After cancellation, you'll have access to basic features and can still view your historical tracking data. You can export your data anytime or reactivate premium features later.
We offer a 30-day satisfaction guarantee. If you're not satisfied within your first month, contact our support team for a full refund. After 30 days, we handle refund requests on a case-by-case basis.
Try these steps:
Common solutions:
Ensure you have a stable internet connection and click "Save" after entering data. If problems persist, try refreshing the page and re-entering the information. Contact support if data continues to not save.
AI insights require sufficient tracking data (typically 1-2 weeks) and a premium subscription. Ensure you have both, and try refreshing the AI insights page. If you're a premium user with adequate data and still having issues, contact our technical support.
Yes. We use bank-level encryption, secure cloud storage, and strict access controls. Your data is never sold to third parties. See our Privacy Policy for complete details.
Yes! You can export all your tracking data in CSV format from your account settings. This includes symptoms, meals, calendar events, and all historical data you've entered.
Account deletion is available in your settings under "Account Management." This permanently removes all your data within 30 days. Consider exporting your data first if you might want it later.
Our support team is here to help you succeed on your histamine healing journey. Don't hesitate to reach out.
We typically respond within 24 hours